Fixed Issues In Adobe Photoshop, Adobe Photoshop 2020 V21

Choose which Photoshop app you”re looking for known issues on or use the table of contents to jump to a specific issue.

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macOS version Compatibility
Big Sur Photoshop and Big Sur | macOS 11
Catalina Photoshop and Catalina | macOS 10.15
Mojave Photoshop and Mojave | macOS 10.14

Issue Workaround

When saving files in Photoshop 2021 (v22.x) you get the following error: “Could not complete this operation because of a Program Error”

Install Photoshop 22.1.1 or later.

SeeProgram error when saving files

Issue Workaround

When opening or creating files in Photoshop 2021 (v22.x) you get the following error: “Could not complete this operation because of a Program Error”

Install Photoshop 22.1.1 or later.

SeeProgram error when opening files

Issue Workaround

When using the Pen Tool, points are added but they are not correctly connected to each other

Rollback the update to Photoshop 22.2

SeeInstall previous versions of your Creative Cloud apps

Issue Workaround

You see the error, “Can”t Export to this location” When saving files using Export As to folders containing special characters.

Export or Save to folders that do not contain special characters such as #, /, $, etc.

Issue Solution
Photoshop freezes when starting up in macOS Big Sur and thesplash screen displays “Loading Halide Bottlenecks…”

Update to macOS Big Sur 11.2.1.

For additional details, seePhotoshop, Apple Silicon, and Big Sur | macOS 11

Issue Solution
Photoshop crashes when editing Type layers using TrueType fonts.

Update to Photoshop 22.1.1 or later.

SeeTroubleshoot fonts

Issue Solution

You see one of the following errors when opening images with Camera Raw 13.x:

“File is not found””There is no api-ms-win-core-synch-ansi-|1-1-0.dll on your comupter”

This is due to OS incompatibility with ACR 13.0.

Check the Camera Raw system requirements and install a previous version of Camera Raw that is compatible with your Operating System.

Issue Workaround

When Free Transforming in Photoshop 22.0.1, holding Opt/Alt and clicking does not reposition the Transform”s anchor location.

Click and drag with your mouse while holding the Alt/Opt key to reposition the Transform”s anchor location.

Issue Workaround

When using Photoshop 22.0.1 with Shape layers, you notice either of the following behaviors:

A 1 pixel stroke or outline shows applied to your shapes in the Properties panelAfter converting a Type layer to a Shape layer a 1 pixel stroke or outlineappears.

Update to Photoshop 22.1.1 or later.

Issue Status
The Sampling Ring doesn”t show when using the Eyedropper tool Update to Photoshop 22.1.1 or later.

Issue Status
The red brush preview, or Rubylith, doesn”t display when changing brush size. Update to Photoshop 22.1.1 or later.

Issue Solution
When editing text, you are unable see text box boundaries, blinking cursor or text highlights when working in a CMYK (non-RGB) document.

Issue Workaround

When you launch Photoshop 2021 (v22.x) you see one of the following errors:

Error at loading of ippCV library.error: (-215:Assertion failed)

Photoshop 2021 (v22.x) requires a CPU that supports SSE 4.2 or later.

To determine if your CPU meets this SSE version support requirement, see Photoshop”s Help > System Info dialog and look in or near the 4th line.

Starting with Photoshop 22.1.1, you will no longer be able to install Photoshop on machines that do not support SSE v4.2 or later.

Install and use Photoshop 2020 (v21.x) on computers with older CPUs that don”t support SSE v4.2 or later.

SeeInstall previous versions of your Creative Cloud apps

Neural Filters

SeeNeural Filters feedback and known issues

Painting

A number of painting/tablet related issues have been addressed in recent updates. For a complete list, seeFixed issues in Photoshop. Update to the latest version for these fixes.

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Issue Workaround

In Photoshop 21.1.1 and later, pen pressure is lost after returning to your Photoshop document from a CEP Extensions panel.

(Windows 10 with Windows Ink enabled)

Click on the document or the Tool bar.
Brush preview window doesn”t display. The brush preview window has been discontinued in Photoshop 21.x and later.

To learn about recommended settings for using Wacom tablets with Photoshop, see Tablet support for Photoshop.

Tools

Issue Workaround

The Quick Selection tool is not visible in the toolbar.

The new Object Selection tool is the default tool in the same tool slot as Quick Selection and Magic Wand.

Click and hold on the Object Selection tool to reveal and select the other tools in the slot.

After updating to a new version of Photoshop the toolbar doesn”t include newer tools such as theFrame toolor theObject Selection tool.

Restore the toolbar customization to its default state or customize the toolbar to include the missing tools. See Tools missing from the toolbar.

Type layers (Text)

Issue Workaround
Unable to select numbers in Right-To-Left mode when the composer is set to World-Ready Layout with Middle Eastern Features enabled.

In the Paragraph panel, change the paragraph direction to Left-To-Right, select and edit the numbers, then change the direction back to Right-To-Left.

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3D

Issue Workaround
Photoshop may crash after closing a 3D document without saving.

Restore Photoshop”s preferences to default and try again.

In Photoshop 21.1, 3D shadows are only partly rendered. Select the mesh group.In the Properties panel, click Reset All.Select a 3D Camera tool and move the camera.Render the 3D model again.

In Photoshop 20.x and higher:

OpenGL on canvas > Model may look different.Material model > Model may render different.

The 3D Material model in Photoshop has changed and it is transitioning to the 3D material model used by Substance and Dimension.

OpenGL on canvas > Model may look different.Material model > Model may render different.

The Ray Tracer has not changed, however, the material model has changed and Photoshop tries to match previous versions as close as possible. However, there will be files that will no longer look the same because how Photoshop handles certain materials differently.

For example > Photoshop went from Specular-Glossiness to Metal -Roughness

Photoshop is moving to Physically Based Rendering (PBR) > this is a method of shading and rendering that provides a more accurate representation of how light interacts with surfaces.

To make a Reflection in previous versions you just had to move the Reflection slider to 100%.

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For current Photoshop in 2019 and above you need to move the Metallic slider to 100% and move the Roughness slider to 0% for full 100% Reflectivity.

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